There is so much functionality available in the application that would help small to medium business improve, not only their communication options with customers and their own staff, but also it provides very fast ways to share documents and also collaborate on new documents.
Ok, the collaboration is restricted to word documents and presentations, but this would cover the bulk of a small to medium business's needs, at least on start up anyway.
Ok, at the moment it provides the ability to share documents either to all that have an account, or you can specify particular users and then give them either read or author privileges.
The collaboration options are restricted to word documents and presentations. Any presentation created directly in the collaboration tool can be either exported or, it can be viewed/offered directly online.
The Meeting room offers many options where files can be uploaded live and shared, a drawing baord is available for sketching, Video conferencing is also there. The beauty is that the Host can remove or add any of these functions live as needed.
I will create a Video tutorial shortly giving an overview of the application.
It is also free.
This is interesting - ConnectNow seems to offer the Google documents and Skype facilties, rolled into one. And it's free! Perhaps, like you said, it could be used by small businesses quite effectively.
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